FAQ

  • How does RentProfile work?

    Renters and landlords can invite one another, self-background check and create their own unique profile that can be shared before a new tenancy building trust. Unlike a traditional one-time background check a Landlord or Tenant Profile can be re-used and added to over time, such as including recommendations from tenants and landlords.

  • What is the aim of the site?

    We hope the site can eradicate rental scams and improve rental experiences for the majority of good landlords and renters.

  • What is a RentProfile reference?

    Each Landlord or Tenant Profile has its own unique reference (in the profile url) that can be shared with another person. There are controls in the myRentProfile area to change the reference or make the RentProfile hidden to manage privacy if you so choose.

  • What is the landlord directory?

    The landlord directory is our searchable record of landlord's who have created profiles. It is free to search the landlord directory and verify landlord information such as rental property address or local authority licensing details. Landlords can hide their profile visibility if they say choose.

  • What happens to information I share when setting up my profile?

    The information that you share with us is for the sole purpose of validating the information you share to be true and creating your profile. We do not share personal information with 3rd parties for marketing purposes. We comply with data protection and have been registered with the ICO (Information Commissioners Office) since 2015.

  • How long does it take to sign up?

    It takes less a minute to sign up and create your basic profile. From here you can start to build out more information within the myRentProfile area where you manage your account. Completing all the checks should take no longer than 10 minutes.

  • Can I report scams and bad rental experiences to you? What will you do with the information?

    Yes, landlords and renters can report to us cases of rental fraud and similarly bad rental experiences. The information is used to further enhance on our checking services to hopefully prevent others from experiencing the same. We may share the information with local authorities if it is deemed that they should be involved to help provide guidance and support, but will always seek your permission before doing this.

  • Do you provide guidance on renters and landlords rights?

  • I’m a Letting Agent, can I create a profile?

    We don’t currently have the ability for agents to create a profile, however if you’re interested in.

  • What information do you display in the Tenant Profile?

    Sections include about you (eg where you’re looking to move to), results of the self background check, a right to rent self declaration and job history via LinkedIn. In order to view some of the information the person viewing is required to be logged in as a landlord and registered on our Premium plan.

  • Can I manage who accesses my Tenant Profile?

    Yes, when you sign up we provide you with a unique reference (in the profile url) and it is up to you to how you share this with prospective landlords or agents. Knowing the url or reference they can securely access your profile. You can change the unique reference within the myRentProfile area after signing up.

  • How much does Tenant Profile cost?

    Tenant Profile is free for life.

  • Why is it important to check a landlord is genuine?

    Unfortunately cases of rental fraud are quite common in the UK.

    We've been the victims of rental fraud ourselves and so know how terrible an experience it can be. It's what inspired us to develop a system of landlord verification which can be used to provide greater confidence before transferring money for deposit and rent.

  • How do I check a landlord is genuine?

    You can use our search to check if the landlord is in our directory. If there's a match you can verify information such as mobile phone number, rental address ownership and bank details. If there's no match you can invite the landlord to sign up or with some more details request a landlord background check which costs £9.

  • Will the landlord know I am running a check on them?

    Yes we contact the landlord during the checking process.

  • How do I verify details of a landlord in the directory?

    You can verify a landlord's mobile number, rental property addresses, and last 4 digits of bank account number on the landlord's profile page. Enter the details you understand to be true on the landlord's profile and to verify the information.

  • Why do you charge to check a landlord that's not already in the directory?

    We charge to check a landlord as we utilise paid for information, it also takes time to process necessary checks. You can also invite the landlord to sign up.

  • How long does it take for you to check a landlord not already in the directory?

    Checks can take anywhere between 10 minutes and 3 days depending on the responsiveness of the landlord and number of checks that we have to process. For requests submitted before 6pm we aim to complete necessary checks same day.

  • What if information such as address or bank details don't match?

    Then we recommend not proceeding with this rental opportunity, no matter how convincing the individual you're dealing with appears to be. It is the landlord's responsibility to ensure information within the profile is up to date to prevent cases of rental fraud.

  • How is this better than using the land registry?

    As part of our checks we utilise land registry information to provide details of ownership, however knowing the owner's name does not guarantee that they are the person you're dealing with. Many scammers know who the landlord is and impersonate them. Our checks go further including identity, landlord licensing, and prosecutions, as well as reports from other renters.

  • I manage the property on behalf of the landlord, will the checks fail?

    If you are not entering details of the landlord then the checks will fail. You will need to request the landlord to use the site.

  • Why as a landlord do you need my bank details?

    We ask for bank details to run additional anti-fraud checks and to share the last 4 digits with the prospective tenant. This ensures that you (the rightful landlord) and not a scammer receives the deposit and rent payments.

    We do not and will never collect sensitive information such as your bank password, pin code or security questions and answers.

  • What happens to the information I share with you?

    We are registered with the ICO (Information Commissioners Office) and are bound to rules set therein that information is only used for its intended purpose, in our case to provide greater level of information in determining if somebody is the genuine landlord or not.

    We do not share your information with 3rd parties for marketing and sales purposes. Where we have requested a copy of photo ID we delete it from our records after 30 days.

  • What information do you share in the landlord profile?

    Within our directory we provide means for prospective tenants to validate information, however they need to know the information in order to match it. Please see our example landlord profile. We've designed it this way to protect the landlord's privacy whilst providing a renter confidence they are dealing with the legitimate landlord.

    Renters can validate the following:

    • Mobile number - helpful to know they're dealing with the right individual

    • Rental addresses - to ensure they're visiting the right address

    • Last 4 digits of bank account number - to ensure they transfer money for deposit and rental payments into the correct account

    We also display information if you are an accredited or licensed landlord, with an explanation of what each of these mean.

  • I am a genuine landlord but why should I sign up?

    We know that most landlords are genuine however there is no way to tell this when looking to rent a place today, especially on listing sites which have very little or no vetting.

    If you receive a request from a prospective tenant to sign up please don't take it personally, much like you wouldn't expect them to if you requested a tenant check of them. It is showing responsibility to know you're dealing with the right individual and build trust, especially before transferring a large sum of money.

    By creating a RentProfile landlords also help protect themselves and prospective tenants from fake landlord scams. This is due to the information within a Landlord Profile, such as the first name and mobile number, not matching to a 'fake landlord' a prospective tenant may be dealing with.

  • How do I sign up? How long does it take?

    Landlords can sign up here. We will ask for details about you and your property addresses in order to complete our checks. We aim to complete checks and add you to the directory same day.

    Renters can sign up here. After signing up you can complete a self-background check as part of setting up your Tenant Profile.

  • How much does it cost to sign up?

    Landlords and Renters can sign up for free.

  • What information do you need from me to check I'm a genuine landlord?

    If a renter has made the request then we require a recent photo and your UK bank account details (which we do not share in full). If you are signing up as a landlord then we will also request details of your rental properties in order to verify ownership. In some cases we will require a copy of photo ID such as passport or driving license.

  • What is the difference between Free and Premium plans for Landlords?

    For more information about our plans for Landlords please see here

  • What is the difference between a Basic and Comprehensive Tenant check?

    A Basic tenant check includes information about the renters including if they smoke or have pets, preferences in what they are looking for and work information from LinkedIn if they have added this.

    A Comprehensive tenant check includes everything is Basic as well as an identity check (to determine the renter is who they say they are), CCJ check, Bankruptcy, and ability to view recommendations from previous landlords if any have been provided. Comprehensive tenant check information is just available to Landlords who have signed up to Premium (link Premium).

  • How do you make money?

    We aim to provide exceptional value to the landlords and renters who use our services.

    We make money in two ways:

    • From Landlords who upgrade to our Premium plan

    • From Renters who request Landlord background check reports


  • Not found your question or need further support? Contact us.